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FAQs

depends on your guest's terms and conditions.

Due to COVID-19, most refunds for flights, including when they’re part of a package, are issued within 12 weeks. Some refunds could take a bit longer, depending on the airline.

You can find details about the property in your confirmation email or on the property detail page. For anything else, you can also contact property directly.

You can always view your booking details and status online by signing in and selecting "My bookings" from the account menu. If you don't know your sign in details, you can follow the "My bookings" link in your confirmation email.